Enable PDF/attachment preview @ customer portal

Question

Hi!

I'm able to preview an attached PDF @ service desk agent view (when working on a ticket).

Following screenshot displays a ticket with a PDF attached.

When I click on it a preview pops up.

Now if I view the customer request @ customer portal, I only get the option to download the file - no preview here.

Is it possible to configure a preview for PDFs as well @ customer portal?

It works for attached images both in the portal and in the project, by the way.

Thank you in advance!

Cheers,

Dominik

Howard Nedd · Answer

As this came up here as well, I'd like to ask for a solution as well.

How to open attachments (PDF for now) in the browser build-in file viewers for requesters?

Norman Walter · Answer

As this came up here as well, I'd like to ask for a solution as well.

How to open attachments (PDF for now) in the browser build-in file viewers for requesters?

Brian_esepze · Answer

We had the same question asked by our customers.  Can the PDF be previewed instead of automatically downloaded?