How can I expose a custom type field in Jira Service Desk (Server)?

Question

Hello folks, 
I'm managing my assets (computers, monitors and other stuff) using a model described here https://www.atlassian.com/blog/archives/jira-asset-management-overview, the management work for our team, but now that we have JSD we want to allow our customers to select the asset that need a service done.

We install some add-ons that added the capability to select ISSUES from projects, like the one that we use to manage our assets.

The problem that I'm having is that I can't add those fields to request forms on customer portal in a way that users can see and use, when I add then they are inserted as hidden and preset fields.

How could I change this, there is any configuration to allow those fields to being displayed on customer portal?

Gaston Valente_dzz4x1 · Answer

You need to write a service or a listener  with the logic to fill the field.

if your inventory gets updated by issue actions (create, transition, etc) you need to go with a listener and listen to events to perform the action

if its ok to update this in bulk you can do a service that runs every hour or every day and perform the updates all at once

hope it helps

rafaelnsbrazcubas · Answer

I think that would suffice, so how can I do that? Today I have a Automation plugin, I believe that using it I could read a field from the request and then make a link between the issues, but for it I need a way to keep a select list updated (listing all the issues that fit a certain filter).

Gaston Valente_dzz4x1 · Answer

I think you can't

but, what if you write some code to add all certain issues (code + summary or whatever field value you need) to an standard select list and then use this value to capture that information?