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Attachments added in jira ticket through rest api is not visible on portal

Vartika Shukla

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket. But it is not visible on portal.

When I create ticket with an attachment from portal it is visible.

I compared the response of both the tickets using "domain/rest/api/2/issue/issuekey" rest api. Both are similar.

I don't understand what's going wrong.

Accepted answers

Nic Brough -Adaptavist-

I think you've added the attachment to the issue, rather than the request.

Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

All comments

Nic Brough -Adaptavist-

I think you've added the attachment to the issue, rather than the request.

Therequest is what the customer creates and sees in the portal, the issue is the underlying data behind it, available only to agents.

Vartika Shukla

Yeah, I was adding attachment to the issue instead of the request. Thanks for help.

Nihad Azimli

Do you know how to add to attachment to request through API?

Nihad Azimli

Can please help me adding attachment to request via API?

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