jira customisation to customers

Question

Hi,

Being a Jira admin, I want to know how can i add 1 email address and make that mail address the default email the customers will send their issues to?

So , I basically want the customers to have only 1 email address popped up which is default for them to send their issues to and not see anyone who is working on it?

Please suggest

Thank you

Soujanya SV · Answer

I am using service desk version

Soujanya SV · Answer

Thanks for this.

What i want is that- when a customer creates a support ticket he should be able to send that ticket to a default email address and not see other email ids . How to create that deafault email address working for customers?

Please suggest

somethingblue · Answer

Hi Soujanya,

I'm unsure of what you mean when you say you want one email to pop up, however, you can configure your mail handlers using the information in Configuring email notifications.

If you are using Service Desk you can use the Receiving requests by email knowledge base article to setup the Service Desk email channel.

Cheers,

Branden