values sd.step.key

victor z

what key values sd.step.key ?
where i can read about it?

Matheus Fernandes

Hi Victor,

This particular property, as well as any sd.* properties are used specifically for JIRA Service Desk in its built in workflow.

Service Desk has a feature that causes issues to automatically transition from the 'Waiting for Customer' status to the 'Waiting for Support' status whenever the reporter of the issue comments on it. In order for it to actually transition as expected, all those conditions should be met:

• Service Desk must be enabled for the project
• The commenter must be the issue reporter
• The workflow used by the project must have the property: sd.workflow.key = sdItSupport
• The current step of the workflow (ie. the status that the issue is currently on) must have the property: sd.step.key = sdWFCustomer
• The workflow must have a step with the property: sd.step.key = sdWFSupport
• The workflow must have an action (ie. transition between statuses) with the property sd.action.key = sdWfCustomerToWFSupport that transitions between the above two steps.
  If all those conditions are met, the automatic transition will happen. If something isn't correct, nothing happens.

So these property keys/values shouldn't be used in custom workflows as they were designed specifically for the Service Desk workflow; hence they're not even mentioned on the Workflow Properties documentation. If anyone wants this functionality in other projects/workflows, perhaps the JIRA Automation Plugin or the JIRA Toolkit Plugin can help.

Cheers,
Matheus