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Approval of Confluence pages to comply with ISO

Michelle Oliveri

In order to be compliant with ISO 9001-2008, we need to ensure that only approved content is available to our employees. Currently, drafts are written by Content Managers and sent to the Quality Manager for approval. The drafts are not officially published until approved by the Quality Manager. Does anyone know how we can incorporate this approval workflow in Confluence? Basically, we would be tracking who approved the content as well as what is allowed to be visible to the masses.

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Davin Studer

There are a couple of addons that can do page approval processes.

Page Approval (free ... just page approval)

Comala Workflows (paid ... allows for doing all kinds of workflow related tasks)

Michelle Oliveri

Hi Davin,

Thanks for the tip! I'll have to check them out.

Regards,
Michelle

Steven F Behnke

Atlassian uses Page Restrictions to "hide" and "publish" drafts. This isn't a true "approval system" since you don't know who removed the restriction/or "approved" the page.

Outside of this approach, you'll need to buy or develop a plugin.

The biggest problem with the plugin approach is that pages do not easily have the ability to show an "older" draft: You will always view the latest draft of a page. You could potentailly use Scroll Versions to create a process around this, since that one plugin does show specific drafts.

Michelle Oliveri

Hi Steven,

Thanks for your reply! I know that we can normally view older drafts in Page History and compare them to newer drafts. Does this feature go away when using a plugin?