As a Jira account administrator

Question

Hi,

I am a Jira account administrator and I am setting up this account for my company. I have added few users to check how the support tickets goes into the clients account .

So, now my question is- As a client if I want to raise a support ticket I should not be able to see the ''assignee'' option available in Jira. The tickets I create should just be raised and submitted and it should automatically goto the administrators account. How can I do that?

How can i disable the assignee option for the customers as a Jira adminstrator?

Please suggest.

Thank you

Nic Brough -Adaptavist- · Answer

It's in the project administration section.

Soujanya SV · Answer

How can I find the permission scheme?

I dont find it anywhere in my accout.

Please suggest.

Nic Brough -Adaptavist- · Answer

Check the permission scheme.  There is a line in there that says "can assign issues", you need to adjust the permission scheme, or change the customer's roles/groups so that they do not match the permission rule any more.