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Reversing an Archived Issue

Liz_jj7s7o

We had a bunch of old issues in Jira, which we went through and archived. We didn't follow the workflow and went straight to archive for the old issues.

We now can't get rid of them out of our active issues log. We read that it was due to going straight to archive, and not following the proper workflow. But, now we don't know how to reverse it to correct the issue. We want to change the issue back to active and then archive the issue properly, so it disappears from active issues list.

Any ideas?

Accepted answers

All comments

Thomas Schlegel

Hi Elizabeth,

what did you do to archive the issues? There's no archiving function in Jira, as far as I know. You can archive a released version and that includes archiving the issues in that. Is that what you have done?

Liz_jj7s7o

Hi Thomas,

I literally went from In Progress or Waiting on old issues and went straight to Archived. We didn't set up the workflows in Jira, another company did, so I'm not entirely sure how these were set up. jira workflow.JPG archived jira.JPG

Nic Brough -Adaptavist-

Ok, to get an issue out of your "archived" status, you need to have a transition out of it in the workflow, and have permission to use it. It's hard to see from that diagram if there is an outgoing transition.

You'll need to get one of your administrators to edit the workflow - first to see if there is a transition (and then add one if there isn't) and then to check the conditions on it it and ensure you match them.

Thomas Schlegel

Hi Elizabeth,

it seems, that your workflow has a "Dead End" in the Archived state. There's no transition going out of the state "Archived".

The cause, why your issues are still active in your views is, that they have no resolution set.

So, I would do it like that:

Edit this workflow
Add a new transition from Archived to Archived, name it "set resolution"
in this transition, add a workflow post function that sets the resolution to a resolution of your choice
save the workflow

This should result in a new transition for your "dead end issues" that simply adds a resolution, so they disappear from your active isuues list.

Liz_jj7s7o

Also, just found this - Point 3 of the bullet. This sounds like you can't add in a transition in an active workflow and I tried to save a transition to a draft workflow and it says I can't save it to a draft one either....I am new to Jira, so apologies if I'm missing something obvious!

If a status has no outgoing transitions (Global transitions are not considered), it cannot have any new outgoing transitions added, regular or global.

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