JIRA reports SMTPSenderFailedException: 501 mail from address must be same as authorization user

kiinoo

I'm using JIRA version 7.2.7, configed with progreSQL.

 

everything went well until I invite other users.

 

admin user is A@mycompany.com, outgoing email is jira@mycompany.com which is not a user of our jira system.

 

I logged in with A@mycompany.com, then goto outgoing setting page, "Send a Test Email" to myself, it succeeded, and I can receive that email.

 

but when I went to "User management", click "Invite users", filled in another email address, click "Invite users". Then the mail will never sent successfully.

and the log said:

 

````

 

    Caused by: com.sun.mail.smtp.SMTPSendFailedException: 501 mail from address must be same as authorization user

    ;

    nested exception is:

        com.sun.mail.smtp.SMTPSenderFailedException: 501 mail from address must be same as authorization user

 

        at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2267)

        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1257)

        at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendMimeMessage(SMTPMailServerImpl.java:245)

        at com.atlassian.mail.server.managers.EventAwareSMTPMailServer.sendMimeMessage(EventAwareSMTPMailServer.java:25)

        at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:187)

        ... 26 more

 

````

 

Then I created another user which is "jira@mycompany.com" and logged in with it, and then invite user again, the email got sent.

 

and: we have an old version of jira 6.3.x, which has the same configuration but inviting users works perfectly.

----

 

Any way to fix the problem? why can't we invite users with user logged in other than "jira@mycompany.com"?

 

Thanks very much

Andy Heinzer

In JIRA try navigating to Cog Icon -> System -> Outgoing mail.  Here are defined the settings for sending mail with JIRA.   I would want to confirm that your "From Address" matches the actual account name being used below in the username for authentication.   If these don't match, then I would expect your SMTP server to get upset and throw this error.  The SMTP server is believing that you might be trying to send messages as user B, but JIRA has the SMTP credentials for user A.