How to restrict specific customers ability to raise tickets ?

Question

We have projects set up for each of our clients and then organisations attached to each of these made up of different types of customer groups.

We want to restrict the ability ro raise tickets to one of these customer organisations and leave the rest as browse/edit permissions only.

our customer permissions are currently set as :

Who can raise requests?

Customers who are added to the projectCustomers who have an account on this JIRA siteAnyone can email the service desk or raise a request in the portalWho can customers share requests with?

Other customers in their organizationAny customer, by typing an email addressAny customer or organization, by searching in this project In the project permissions we have he following set for create issues : Create Issues
Ability to create issues.* Project Role (Administrators)
* Project Role (Service Desk Team)
* Service Desk Customer - Portal Access

can anyone help please ??

Aimee Norton · Answer

Hello Susan,

That is a shame, I will make sure to vote for the JSDSERVER issue as it would be very useful functionality for our organisation.

Thank you very much for your quick reply - first time using the atlassian community, such a great help !

Aimee

Susan Hauth _Jira Queen_ · Answer

Hi Aimee,

At this time there is no ability to restrict by organization/group/users or any other method of request types.  THis is a much voted issue ( JSDSERVER-195).

We too faced the exact same problem.   We ended up purchasing Extension for JIRA Service Desk.

Works well, although UI is a bit clunky.

Hope that helps and please vote for the JSDSERVER issue.

Susan