One of my colleagues asked for my assistance getting him a new password? Im new to this

Question

Specifically asked "are you able to reset my Jira password please?"

Thomas Schlegel · Answer

OK, then click on the gear in the top right corner, select "User management" from the menu.

This leads you to the same page

rob kenific · Answer

Thank you so much for your time. I am an admin but this link doesn't appear to lead me to a location where I might search for my colleague's name.. It brings me to google

Thomas Schlegel · Answer

Hi Robert,

you need to be Jira Administrator for this. Then you can open

http://<your jira url>/secure/admin/user/UserBrowser.jspa

Search for your colleague and then click on his name. You'll see a page titled "Account information".

There, click on "Actions" -> Set Password.

If you have an external user management system, you have to change the password there.