Error to view values of field Type Label

Question

I have a problem with the Labels field.

When I want to see the list of available values of the field Labels, I got a pop-up with an error message:

"The JIRA server was contacted but has returned an error response. We are unsure of the result of his operation".

then no values are displayed...

When I start typing some letters the list corresponding appeared.

Can you give me some explanations regarding errors?

Do I have a way as admin: to clean up the list of values?

I tried to define other fields type Label and I have the same problem.

It works correctly on another server.

Can you help me on this topic?

Thank you in advance for your answer.

Christine.Maillé

Maille Christine · Answer

Thnak you for your answer.

I don't have exactly the same error. I have:

2017-06-23 08:06:42,670 http-nio-8080-exec-23 ERROR uidt2238 486x144984x1 13ytt3z 10.219.131.188 /rest/api/1.0/labels/17259/suggest [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null

...

at java.lang.reflect.Method.invoke(Unknown Source)
 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
 at com.sun.proxy.$Proxy264.getSuggestedLabels(Unknown Source)
 ... 2 filtered
 at java.lang.reflect.Method.invoke(Unknown Source)

...

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Unknown Source)

Can it be the same use case?

somethingblue · Answer

Hi Christine,

You may be running into the issue outlined in this article.

Reproduce the issue and then take a look at the JIRA_HOME/log/atlassian-jira.log to see if you are able to find a similar stack trace to the one in the article I linked to.  If so follow the steps in the article to resolve and you should be set.

Branden