I want to add auto ticket from JIRA if customers email to us

Question

Hi All,

I need your help. We have customers who use JIRA portal so tickets can be automatically created. However, most of the users will just email to our support email. So we want JIRA to automatically send an acknowledgment ticket and use our email address (domain)

How do we do this?

Thank you

Jericson B. Ignacio · Answer

thank you. i will test your suggestions :-)

Nic Brough -Adaptavist- · Answer

For plain JIRA, see https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

For Service Desk, see https://confluence.atlassian.com/servicedeskserver034/managing-the-email-channel-875313784.html