Is there a way to customize the invitation mail send to customer to sign up for customer portal?

Gunar Funke

Hello,

currently the mail text is NOT very business like as it says:

Hallo,

Firstname Surname has invited you to the portal IT Service Desk!
Visit the Portal to create a request and ask for help.

 

We need to modify this simple message. How to do that?

Daniel Vargas Llopis

Hi Gunar,

 

I believe it's not possible, but many customers are asking for this

https://community.atlassian.com/t5/JIRA-questions/Is-it-possible-to-customize-invitation-mail-form-customer-in/qaq-p/284540

 

There are 2 open issues on Atlassian's side, last update is a bit over a month old:

Server

Cloud