nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service Desk- Upgrade to 3.3.2

unknown

Hello,

we are having following Versions of SD and Jira Software.

JIRA Service Desk 3.3.2 & JIRA Software 7.3.2.

We also want to have the same versions in Test System. We have upgraded the Jira Instance to 7.3.2 in Test System. And as now Service Desk is a application and not a add on, we tried to find directly a *.qbr file to upload the Application. But on the Internet there is only "jira-servicedesk-application-3.3.1.obr" available. When we uploaded 3.3.1 in our Test Jira, we don't see the Update button to Update it to the Version 3.3.2 although developer licenses are valid.

Did anybody face this ? or any inputs how can we upgrade our SD to 3.3.2?

Best Regards,

PreetiD

Accepted answers

Nic Brough -Adaptavist-

You should use the "manage applications" function to do the upgrade of Service Desk. It makes sure you use the latest valid version of the application.

All comments

Nic Brough -Adaptavist-

You should use the "manage applications" function to do the upgrade of Service Desk. It makes sure you use the latest valid version of the application.

unknown

Hi Nic,

thanks for a quick reply.

If I am not wrong its on the following page.

Jira Administration -> Applications -> Versions & licenses

But we do not see any update button. Or I am missing something? And we do not want to update to latest version but to SD 3.3.2.

Nic Brough -Adaptavist-

If there is no update option, you're on the latest version valid for your system. There is no downgrade option here.

unknown

Thanks for your answer Nic. But as said, we would like to have our Prod and Test on the same versions. We could manage to replicate it for Jira Core/ Jira Software and that is on both Systems 7.3.2.

When it comes to match a Jira Service Desk Application Version, here is the link which we have refered, as we wanted to download QBR file for SD 3.3.2.

https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions

But as you see here, we dont have a download link to 3.3.2. So we thought may be we would upload the "jira-servicedesk-application-3.3.1.obr" in our Jira in "Manage Applications" and would see a Update button. But unfortunately we can not update it as we do not see any button for it.

Did I make our Issue now clear to understand?

thanks for any inputs regarding this ticket.

unknown

Hi All,

any inputs or updates for this?

Nic Brough -Adaptavist-

Sorry, I missed the last update. Continued above!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk