Incorrect index

Question

The issue index is inconsistent with the database state. Database has (297 675) issues but the index has (297 672) issues

what is the reasons and solution?

reindex is understood, but i wonder what the reasons of diffrent index. what i can do to minimize effect of diff index vs DB

Nic Brough -Adaptavist- · Answer

How often does this actually happen?

I ask because a broken index is something that should be very rare.  If your users are seeing this behaviour regularly and frequently (more than once every 6 months), you have something very wrong in your system and you should be fixing that.

Igor Ivanov_y4rn1k · Answer

Users dont look at index, they look at dashboards where these filtres reflects values on JIRA gadgets. So (for instance) user can see in gadget the status of issue is "Resolved", but the real status of this issue is "In Progress" and is clear only if user opens this issue on page.

Re-index of JIRA helps to resolve this bug, but it'd be better to escape this situation at all.

Nic Brough -Adaptavist- · Answer

Book time for a full re-index (not the background one).

I suspect you'll struggle to find an error in a filter caused by this discrepancy.  Why are your users looking at the index anyway?  The way it works in the background is not relevant to them, and the discrepancy you're reporting is unlikely to actually be a problem.