nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with transition to Waiting for Customer

cgriffin86

When I Respond to Customer and share the comment, the status transitions to Waiting for Customer and then automatically back to Waiting for Support. If I Respond to Customer and make an internal comment, the status stays at Waiting for Customer. I can only figure that it is based upon my notification settings and the fact that I get notified on comments entered. But I wouldn't think that should make a difference.

Accepted answers

Jack Brickey

I had this issue when I first started with JSD. As I recall it had to do with the fact that by default the automation was setup to transition back to Waiting for Support if any comment was made. I suggest you look at the Transition on Comment rule. I have mine with the IF setup as below

All comments

Jack Brickey

cgriffin86

Thank you. That sounds likely, however, I don't see your IF setup.

Jack Brickey

sigh...a limitation or interop bug with Safari and pasting. let's try again.

cgriffin86

I will give that a try. Thank you.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk