attached image not showing thumbnail

KarolinaV

I'm using an upgraded version from 6 to Jira 7.3 and when we attach files, including images the thumnails are not created. they just have a generic look:

Both, old and new attachments look like this, how can I fix it and make it show the thumbnail again?

somethingblue

Hi Karolina

You're going to want to look in the logs around the time you upgraded or perform a search for "thumbnail, " "thumbnail directory" or "attachment" and see if there is an error related to being unable to create the directory, set permissions on the directory ,etc.

I would start in the JIRA_INSTALL/logs/catalina.out and then check the JIRA_HOME/log/atlassian-jira.log.  Depending on when you upgraded and what has taken place up to that point you may need to review the JIRA_INSTALL/logs/catalina.out.[x] or the JIRA_HOME/log/atlassian-jira.log.[x] log to look into past messages.

Once you review the logs it should provide clues as to what is going on.  You can post the snippet here once you find it and we can take a look and see what could be going on.

Cheers,

Branden