How to upgrade JIRA cloud instance from v1000.1045.3 to v 7.3.6

Vishal Kumar_xfqzg3

We have JIRA cloud instance in our organization which has an older version which is v1000.1045.3. due to this we are not able to find many plug-ins because they don't support older version of JIRA. Now we want to get our JIRA instance upgraded to the newest version. regarding this I raised a request to atlassian support also, but till now did not get any reply.

Can anybody please help me to upgrade my JIRA instance to version 7.3.6

 

Nic Brough -Adaptavist-

That's not an upgrade, it's a move.  Cloud is generally ahead of Server versions, and sadly, the two systems are diverging too, so it's becoming a lot harder to say "Cloud version X is equivalent to Server version Y"

The documentation for this migration is at https://confluence.atlassian.com/adminjiraserver071/migrating-from-jira-cloud-to-server-applications-802592270.html

The basics of the process though:

1. Install an empty JIRA (always use the latest version available for download)

2. Make sure it works ok (just check you can log in and create a test project)

3. Go to your Cloud install and create a backup, downloading it when it's complete

4. Import the backup into the JIRA you installed.