Please assist. I get this error com.atlassian.jira.exception.DataAccessException:

Question

I get the following error when trying to access the Agile Board.

com.atlassian.jira.exception.DataAccessException: com.atlassian.jira.jql.parser.JqlParseException: com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: NoViableAltException(59@[])

Kevin Mashigo · Answer

Thank you very much Branden. The filter that had a problem was rectified and all is now working fine. Thank you very much for the assistance.

Kevin Mashigo · Answer

Thanx a lot Branden. I will have a look

somethingblue · Answer

Hi Thomas,

In the instances I have seen that it has normally been due to an ill formed filter.  You'll find similar errors in JPOSERVER-74, the knowledge base article Faulty Filter causes internal server error or prevents JIRA Agile from upgrading and the Communities post ScriptRunner throwing NoViableAltException.

At this point I would check your filters and go from there.  The JIRA_HOME/log/atlassian-jira.log and the JIRA_INSTALL/logs/catalina.out log may be useful in determining which filter in particular is causing this behavior.  If they do not have the information you are looking I would next turn up jql logging in System Administration > System > Logging and Profiling.  Click DEBUG next to

* com.atlassian.jira.jql
* com.atlassian.jira.jql.resolver

Next, try to access the board again. Once you do that, take a look at the logs and see if you get any additional useful information!

Be sure to turn the logging back to INFO after your testing.

Cheers,

Branden