How to sort issues

Question

Hi,

I'm new to JIRA, I currently have a help desk where people just email tasks to the group, but I would like to get analytics on the following such as:

What is the issue (example: billing question)

Why was it cause (example: didn't know where to look in our dashboard)

What can I do in JIRA to be able to add these things to issues.

I know there are issue types and resolutions, but I only want this scheme to apply to my project specifically.

Any idea how I can set this up?

Thanks!

Patrick

Steven Behnke · Answer

Yep that should do it!

* Create the custom field
* Assign to your Service Desk screen
* Add fields to individual Request Types on the Service Desk admin area

Patrick Dufresne · Answer

Jira Service Desk I believe, I just added 2 new custom fields, I think that will suffice for now.

Thanks!

Patrick

Steven Behnke · Answer

Are you using Service Desk or JIRA Core?