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Adding supplementary user filed to JSD Request

Nick Dring

In a service request I wanted to add an extra field for a named person. I can do that fine but what I want to happen is that the named person only gets an email notification when the issue is created and closed.

The request is related to having an item prepared but the person requesting the item isn't the person collecting the item.

The person collecting the item only needs to know when its ready.

I was thinking about automation but I can seem how I can pickup the Named Person Field.

Any ideas would be greatly appreciated!

Accepted answers

CollinM

Step 1:

Go into Notifications under project settings and click Actions --> Edit Notifications

Step 2:

For the events Issue Created and Issue Closed add field you created at the bottom.

Snip 2017-06-12 11.28.19.png

Collin

All comments

CollinM

Step 1:

Go into Notifications under project settings and click Actions --> Edit Notifications

Step 2:

For the events Issue Created and Issue Closed add field you created at the bottom.

Snip 2017-06-12 11.28.19.png

Collin

Nick Dring

Thanks Collin, I han't thoguht about that, so bloomin' obvious.

Regards

Nick

Williamson James

How can adding a supplementary user field to a JSD request enhance personalized feedback, especially in health-related cases like Arthrogenix reviews, where individual experiences with joint relief and supplement effectiveness vary and could benefit from more tailored responses?

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