After a user submits a ticket, I would like to have a confirmaiton page which has been customized by our needs. We are using Jira Cloud.
Hi Dejan,
The default behavior is to direct the user to the ticket they created one they have completed creating the request. You can create a feature request to have a message pop up to say something like "You're looking at the issue you created" and provide your use case to the devs so they can consider adding this as native functinality in the future.
In addition you may also want to look at the List of Service Desk Customizations from Atlassian Support.
Cheers,
Branden
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