How Can I create a SLA by group service type??

Question

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?

Thanks.

Sergio Palacio · Answer

HI.  I can use that. but for only service name.  
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version

Susan Hauth _Jira Queen_ · Answer

Do you mean field "Customer Request type"?  It does exist and can be used in JQL.  WHat version of JSD are you on?

Sergio Palacio · Answer

Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(

Regards.