Create customer password in Jira Service Desk API

Question

Hi,

I am a fullstack developer trying to implement Jira service desk API on my website.  Currently I'm creating customer from my website on Jira service desk via API.

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post

And the customers are actually getting created on the Service desk portal. Now, my real concern on this is how do i set password for the newly created customer on fly at the time of creation, since there are only two parameters to set (email, displayname). Neither do the system sends any message to newly created customer regarding the password. Is there possibly an automated way for this where we can set the initial password manually.

Paulo Roque · Answer

Hi Ammar, what's the best approach to this as I'm faced with this problem too?

Peter Vestergaard · Answer

Hi Ammar

Did you find a way to retrieve a specific customer requests without being logged in as that customer? I am facing the same issue.

Best regards

Peter

Ammar Rahman · Answer

A customer in service desk does not have to be a Jira user. The api allows the creation of customers and raising requests on behalf of them. I couldn't figure out how to retrieve a specific customer requests without being logged in as that customer. Being able to set a password, would be an option for getting around retrieving the issues. Please update me if you figured a way around it.