How to automate the periodic sending of SMS to inform users of ticket creation and SLA expiration?

Service Desk_vuvp5x

Hi,

 

I'm looking for a way to automate the periodic sending of SMS to inform users of ticket creation and SLA expiration.

This is to support a ServiceDesk project required for a 24x7 support service.

We want that when a ticket is raised, an SMS is send to a support service contact (mobile number).

Also we would like to receive an SMS every 5 minutes when for example a SLA threshold reaches 50% for a Highest priority incident.

 

Is this possible? How to configure or what plugins to use?

 

For sure I'm not the first one needing such a feature

 

Thanks in advance

Aron Gombas _Midori_

Automation for JIRA  has a "Send SMS" automation action that sends the SMS via Twilio. Try this.