Hello Support
we are evaluating the JIRA cloud and onpremise , we required your support how to backup the cloud version and restore in the local server, please help us
Hi Boobalan
This process, movement of cloud data to server is well documented here . Incase you need any support while performing this, you may contact the Atlassian support team via https://support.atlassian.com/contact/.
Thanks, Vishnu.
Thanks Vishnukumar Vasudevan
I am testing in the trail envionrment , i am able to take the backup from cloud however when we restore on local server, it is not completed, is it required license ?
please help me
in the trail edition i am getting the following error
Error importing data: org.xml.sax.SAXException: The XML document does not contain the <entity-engine-xml> root element or it was closed too early.
Sounds like the backup process didn't complete proporly.
As I said, can you get in rouch with Support Team ? They would be able to backend logs and help you out with a solution.
Thanks for your support Vishnu
Pleasure is mine. Hope you would be able to set up your server version without major issues.
Hi Vishnu
we have configured server version 7.3 however now cloud version is 10 . is it support ?
Regards
Boobalan S
Cloud version would usually be the latest available release. So, as of now should be somewhere 7.3.x. Are you sure it's 10 in cloud?
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