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access to JIRA URL from new Internet IP address

Hello,

we moved to new Internet IP address and from the new site we cannot access JIRA URL, not sure how to get the new Internet IP address whitelisted is there any support number of contact details so we can provide IP address?

Thanks,

Jimmy

Accepted answers

All comments

Thomas Schlegel

Hi Jimmy,

you can reach Atlassian's support here:

https://support.atlassian.com/contact/

Nic Brough -Adaptavist-

JIRA Cloud does not limit access, it's your networking that's doing it on both Cloud and Server.

You'll need to give this to your network admins - https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

Hi Nic,

We have allowed from our Network, however it seems we are blocked not sure if Atlassian can check and whitelist our internet IP address range?

Thanks,

Jimmy

Hi Thomas,

Link does not work, can you check if the link is working regarding contact ?

Thanks again.

Jimmy

Thomas Schlegel

Link is changed.

Nic Brough -Adaptavist-

There is no whitelist on the Atlassian side. See https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/can-i-restrict-by-ip-in-atlassian-cloud

jegadeeswaran.s

Hi Jim,

Which IP you are using PRIVATE or PUBLIC ?...if its public you need to contact your IT team resolve this issue in your domain network.

regards,

Jegadees

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