Reindexation issue

Question

Hello,

We have a problem with healthcheck. Our Jira instance need to be reindexed but it fails with the following message:

com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF

Thera are 1.3Go free on the partition. We run Jira 7.3.4.

Need your help.

Regards,

olivier_simpere_capgemini_com · Answer

Thanks, it works !!

Nic Brough -Adaptavist- · Answer

The index files are damaged in a way that makes them unreadable.  You'll need to clear them out and start again.

* Stop JIRA
* make a backup copy of everything under $JIRA_HOME/caches/indexes
* delete everything in $JIRA_HOME/caches/indexes, all files and subdirectories
* Restart JIRA - it won't work properly on the dashboard etc, but you should be able to get into the admin sections fine
* Perform a full, locking reindex (not background)