Integrate payment system in jira service desk

Question

Hi All,

does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk?

In our business model we track the effort that we spend on a ticket, capture this effort in the ticket/issue itself and would like to charge the customer based on this (invoice/payment based on single ticket or multiple tickets by the end of the months).

Anybody has experiences which such kind of request?

Thanks a lot in advance!

Hendrik

Anoush d'Orville · Answer

Our solution here is really ugly, but it is working:

Context: we use Quickbooks Online as our accounting system so getting it in there (or even bill.com was the ultimate goal). We tried a lot of tools, but none of them gave us the line item and work details we needed.

So here is what we ended up with:

We use the work log feature in JSM, which tracks our hours. Using filters for ticket status, we use the Jira add-in for Excel to pull data down into a sheet. That is then massaged for CSV formatting through various formulas. The resulting data is copied into a standalone CSV and imported into Quickbooks.

It isn't lovely, but it's the only way to get the granularity we need. If you don't need granularity, the Harvest add-in isn't bad.

Venkat_cjbyvg · Answer

Hi team ,

we have the same requirement to integrate with payment solution gateway with JSM.

Could you please let me know what is the best approach on it .

Thanks,

Venkat.

Majo Francis _MicroGenesis Techsoft_ · Answer

Hendrik Schulte-Bahrenberg

@Chaitanya Srinadhu

@Amr Abdelmaguid

Hello...

We were just considering the scope of building a payment gateway for Jira.. If you have a quick minute may I know your use case please..

Thanks,

Majo