Attachement in the comment can not be opened

volkan ciftci

Hi;
Customer and our agents can not open attachements in the comment 

Getting 404 error (errorpage.jpg) 

but we can open it in the attachements tab (attach.jpg)

Noticed that url is different ;

URL in the comment (getting 404 error)
https://destek.payflex.com.tr/secure/attachment/10163/10163_KIM-+CIB-1.0.0.pdf\\
URL in the attachement(no problem to getting docs)
https://destek.payflex.com.tr/secure/attachment/10163/KIM-%20CIB-1.0.0.pdf

PS. using Jira service desk (server) 3.4.1 

Br,

Mirek

Hello, 

This is related to permission which is different from Jira and Jira Service Desk

• https://jira.atlassian.com/browse/JSDSERVER-1726
• https://jira.atlassian.com/browse/JSDSERVER-1769