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How do you "close" service desk issues that are done or resolved from your queue?

Barbara Willborn

Once I select "done" or "rejected". the service desk issues still show in my "open" queue. Is there a way to move these out of open status?

Accepted answers

Susan Hauth _Jira Queen_

What is the criteria in your Open Queue? When you say select Done or Rejected is that updating the REsolution or the status of the issue.

All comments

Susan Hauth _Jira Queen_

What is the criteria in your Open Queue? When you say select Done or Rejected is that updating the REsolution or the status of the issue.

Barbara Willborn

Thank you so much! I was searching and found out looking through the queue that I could adjust the content based on status.

I fixed it! I appreciate the response

Susan Hauth _Jira Queen_

Great....

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