externalid=null when importing json

Question

I want to import data from one jira instance to another.

I am doing that through JSON import, when importing issues i am getting the error as below.

2017-05-19 12:46:15,070 INFO - Only new items will be imported
2017-05-19 12:46:15,176 INFO - Importing issue: [externalId='null', summary='T1']
2017-05-19 12:46:15,189 ERROR - Error importing issue [externalId='null', summary='T1']
2017-05-19 12:46:15,190 INFO - Importing issue: [externalId='null', summary='RD-6']
2017-05-19 12:46:15,195 ERROR - Error importing issue [externalId='null', summary='RD-6']
2017-05-19 12:46:15,195 INFO - Importing issue: [externalId='null', summary='RD-BUG-5']

Could nyone please help me on this

prasanthi padmasale · Answer

Hi Nic,

I did not understand how to deal with this externalId field, can u please elaborate your answer and suggest me how to solve this.

prasanthi padmasale · Answer

Hi Nic,

Thank you for the reply,

I am importing data into a empty jira instance and all the projects also getting imported through this JSON only.

Is there any configuration required in jira to get this field while exporting into JSON.

How can we solve this issue?

Nic Brough -Adaptavist- · Answer

Your project seems to require this "externalId" field, but your JSON does not contain data for it.