One status in status category "done" shows in the customer portal in open requests

Question

Hello,

I have several statuses in my workflow. All issues with status in the categories To-Do and In progress, show up in Open requests section in the Customer portal. All but one in status category Done shows up in Closed requests. What can I check for the bad boy status? The request type is mapped one to one in workflow.

Thanks, viktor

Nic Brough -Adaptavist- · Accepted Answer

That would suggest a resolution has not been set on the issues going into that status.