What's the best way to separate my admin acct from my user acct?

Melanie Albrecht

I'm admin for JIRA & Confluence, and I'm learning as I go.

It recently occurred to me that I'm doing something wrong. I have just one JIRA/Confluence account, and it has system admin permissions.

When I want to create content, I use this account.

I have a feeling that this is bad practice, and that I should really have a normal user account plus a separate admin account.

Am I right to think this? If so, do you have any advice about how to make it work sensibly?

Nic Brough -Adaptavist-

Your fears are perfectly reasonable, but probably unfounded.

Atlassian tends to separate out "use" from "admin" quite strongly in the permissions.  You can have an admin account that can't see any of the content, let alone amend it, because their job is admin, not user (and obviously a user has no admin access). 

Working with an account that has admin access can be very unnerving for new people, but there are some things to remember, which I hope reassures you a bit:

• On Cloud, your admin access does not give you the rights to completely trash everything, although you can do some damage accidentally.
• On Server, you have to re-enter credentials to become a full admin who can trash things (unless you deliberatly turn the checks off.  Even afer 12 years, I don't turn it off on anything other than development systems).
• In both cases, you will be asked before you do something irreversible.
• Almost all changes in most of the systems can be un-done.  The best trick I've picked up is "do not click anything that mentions delete until you are 100% sure you fully understand what you're going to kill".  If it doesn't say "delete", then it might write extra history or cause users to say things they didn't want have changed, but it's repairable without looking for a backup.

In short, what you're doing is not "bad practice".  The fact you are thinking about it and asking about it is very much "best practice". 

I wish more of the community and my users thought like you have here!