We upgraded to Jira 7.02. Issues search got broken.

Question

When we go to issues / search issues, we get a blank page.

From our logs:

2015-12-15 14:53:57,644 http-nio-8080-exec-13 ERROR USER 893x6550x1 1b351w9 181.199.144.73 /issues/ [c.a.j.plugin.issuenav.IssueNavAction] Exception thrown when rendering the split view soy template Unable to compile Soy templates at: com.atlassian.jira.jira-issue-nav-plugin:issuenav-common

2015-12-15 14:54:21,691 http-nio-8080-exec-16 DEBUG USER 894x6553x1 1b351w9 181.199.144.73 /secure/RapidBoard.jspa [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.jira-projects-plugin]

2015-12-15 14:55:03,521 http-nio-8080-exec-20 ERROR USER 895x6582x1 1b351w9 181.199.144.73 /issues/ [c.a.j.plugin.issuenav.IssueNavAction] Exception thrown when rendering the split view soy template Unable to compile Soy templates at: com.atlassian.jira.jira-issue-nav-plugin:issuenav-common

2015-12-15 14:55:14,600 http-nio-8080-exec-21 ERROR USER 895x6583x1 1b351w9 181.199.144.73 /issues/ [c.a.j.plugin.issuenav.IssueNavAction] Exception thrown when rendering the split view soy template Unable to compile Soy templates at: com.atlassian.jira.jira-issue-nav-plugin:issuenav-common

2015-12-15 14:55:32,320 http-nio-8080-exec-3 ERROR USER 895x6584x1 55p7zn 181.199.144.73 /issues/ [c.a.j.plugin.issuenav.IssueNavAction] Exception thrown when rendering the split view soy template Unable to compile Soy templates at: com.atlassian.jira.jira-issue-nav-plugin:issuenav-common

2015-12-15 14:57:52,858 http-nio-8080-exec-10 ERROR USER 897x6614x1 1b351w9 181.199.144.73 /issues/ [c.a.j.plugin.issuenav.IssueNavAction] Exception thrown when rendering the split view soy template Unable to compile Soy templates at: com.atlassian.jira.jira-issue-nav-plugin:issuenav-common

Zafer Cakmak · Answer

If your instance has any service desk plugin installed, you need to delete it.

If you've installed service desk plugin before, JIRA7 tries to active service desk platform and if you don't have a valid license for service desk, it prevents you to use JIRA completely.

Steven F Behnke · Answer

Were there any errors during the upgrade? Are there any errors in the error log other than this spam? During the upgrade tasks or during server startup? This excerpt isn't helpful. My guess is the plugin providing the Issues View/Search failed to load, perhaps due to a slow start (plugins may time out if the startup is slow).

This is likely a candidate for support services! Consider an issue at support.atlassian.com.