Issue type within client portal

Tim Patrick

instead of clients clicking on one of a selection of options on the portal screen to take them into raising a ticket, can i have 1 option for the client on the portal and then have a dropdown within  this for the client to select either "Issues", "Request", or "Problem"?

Josh Steckler

A Request Type is tied to an issue type. Unless you make that a custom field rather than the actual issue type, or if you do some fancy automation with the API, the Issue Type can't be be determined by portal user selection within one request type.