With the update released on Thursday, May 10, the non-licensed customers lost access to our Knowledge Base. Anyone know why?
I am sorry to hear this is impacting you. I contacted Cloud support and they indicated that more than one root cause could be responsible. Please open a ticket at https://getsupport.atlassian.com so they can gather more details about your instance.
There is some useful info in: Portal users cannot access the knowledge base
Thank you, Ann. I've submitted a ticket.
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