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How Do i send an email when the due date is reached?

Ricardo Calzada

Hi,

Do you know How Can I send an email when the due date is reached?

I will appreciate any help on this.

Ricardo Calzada

Accepted answers

Jon Cotter

I would do this:

1. set up a filter: project = xxxx AND due <= now() ORDER BY due DESC, key DESC

2. set up a subscription on that filter that runs once a day

You can get a little more advanced on who it sends to by using the currentUser() variable in your filter and iterating through a group (or even all jira-users)

Let me know if you want more detail.

All comments

Jon Cotter

I would do this:

1. set up a filter: project = xxxx AND due <= now() ORDER BY due DESC, key DESC

2. set up a subscription on that filter that runs once a day

You can get a little more advanced on who it sends to by using the currentUser() variable in your filter and iterating through a group (or even all jira-users)

Let me know if you want more detail.

Nic Brough -Adaptavist-

See also http://confluence.atlassian.com/display/JIRA044/Jelly+Escalation for some more advanced options around automatically sending emails and updating issues (without subscriptions)

Ricardo Calzada

Iwill check this option, thanks a lot for your help.

Ricardo Calzada

Great, I tested it and works ok! How do I include the currentuser() variable. I already used a Group to send the emails.

Thanks a lot for your help.

Jon Cotter

can you describe who you want to receive the email? Everyone in the group? or just the reporter or assignee on the ticket? or both?

Ricardo Calzada

It will be great if the email can be sent to "Everyone in the group" and "assignee"

vishwash kumar

if due date is set after 3 days. i want 2 receive notification when due date is reached and afterward at 6:30 PM until and unlesissue is not closed. do u have any idea how it will be done ?

thnx

David Toussaint [Communardo]

As John Cotter pointed out above creating a filter is the way to go. If you (or your users) do not want to mess with JQL and filters you could also just use the JIRA Plugin 'RemindMe' that does exactly this.