c# creat issue and link it to a customer email notification is missing

Question

hi,

i would like to import our it-emails from user via a windows service directly into jira. so far so good. the windows service is working fine.

is there any reason why customers get email-notification only when they create the issue/case via the portal? when i like a new case created via c# to an existing customer, he will not get email notification. the only difference between issues via customer-portal and jira-portal/c# i could find is that the flag for "channel" is different. one says Portal and the otherone JIRA

has anyone an idea for that behavior? is it possible to create issues not in the customer-portal and having a linked customer notified?

thanks.

br, andre

André Höfgen · Accepted Answer

hi @all,

i've found my misstake. in the settings of the project (customer notifications), where the issue was created in, were the options for "send notification by new comments / updates" deactivated. after i enabeled them it is working fine.

br, andre