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c# creat portal user

André Höfgen

hi,

i would like to import our it-emails from user via a windows service directly into jira. so far so good. the windows service is working fine.

from the licence model: jira differenciats between full user (needs a licence) and portal user (free of licence). my problem is that i would like to create via c# protal-user for the user which are reporting a case, but do not have / need a full licence.

i've found in the sdk so far only the class JiraUser. but it creats me "full-licenced-users".

has anyone an idea how to manage this?

thanks.

br, andre

Accepted answers

André Höfgen

hi @all,

finally i could manage it. my code was fine as well as the data in "theory". json-checker said data was fine. but not for jira.

in the mentioned link to jira-REST-api-customer, jira is presenting an example how json should look like to create a customer:

{"displayName": "string","email": "string","fullName": "string"}

in my IDE i got all the time as an answer to my POST-request "StatusCode: 400, Bad request", but not more.

I heared in a tutorial about the tool POSTMAN, where you can create JSON request to any api. very nice. here i finally got a usable answer >>> "you cannot use displayName and fullName at the same time"

reducing my JSON-data to {"displayName": "string","email": "string"} made my code working.

thanks again to the makers of POSTMAN, you saved my day.

br, andre

All comments

Maarten Cautreels

Hi André,

Luckily you can since they've recently resolved this suggestion: JSDCLOUD-3398.

There's an API especially for this task: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post

Hope this helps,

Maarten

André Höfgen

thanks fo you quick answer. i'll try it asap. but i never used REST before. it might get a bit tricky for me.

do you know, if they will implement this functionality also in the .net-sdk

br, andre

André Höfgen

hi, i managed it so far to get users via webRequest/JSON. but when i try to create a user, i get always as response "StatusCode:400 - Bad Request". the new user is defenetly not in the database. but the response does not contain a helpful advice. below my relevant c# code - any idea what i#m doing wrong?

thanks.

br, andre

client.BaseAddress = new Uri(url_BaseAddress);
client.DefaultRequestHeaders.Accept.Clear();
client.DefaultRequestHeaders.Add("Authorization", " Basic " + base64EncodedCredentials);
client.DefaultRequestHeaders.Add("Accept", "application/json");

HttpRequestMessage request = new HttpRequestMessage(HttpMethod.Post, url_Customer_Create);

jsonStr = JsonConvert.SerializeObject(customer);//json string checked via webtool > is OK

request.Content = new StringContent(jsonStr, Encoding.ASCII, "application/json");

using (HttpResponseMessage response = await client.SendAsync(request))
{
if (response.IsSuccessStatusCode)
{
//some more code...

}
}

André Höfgen

hi @all,

finally i could manage it. my code was fine as well as the data in "theory". json-checker said data was fine. but not for jira.

in the mentioned link to jira-REST-api-customer, jira is presenting an example how json should look like to create a customer:

{"displayName": "string","email": "string","fullName": "string"}

in my IDE i got all the time as an answer to my POST-request "StatusCode: 400, Bad request", but not more.

reducing my JSON-data to {"displayName": "string","email": "string"} made my code working.

thanks again to the makers of POSTMAN, you saved my day.

br, andre

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