Within Customer Portal, how to hide the create button for specific service request types?

Question

Hi,

I am working on a service desk customer portal, that requires to hide the create button for certain request types. I am thinking I could use some JS code with script runner to check the service request type and then if it matches the criteria, hide the create button on the screen. However, I am clueless as to how to go about coding that in JS to make it work within service desk?

So requesting the gurus here to please guide me or if possible, provide me with some snippet to help solve this problem...

Thanks

Anupam

Application_Group · Answer

Thanks Jack and Dennis for your valuable inputs and I couldn't agree more with you. However, given the client needs, while I am more than happy to put forward Jack's suggestion, I am very interested to know from you Dennis, how you hacked your way specifically with JSD. IF you don't mind, could you please share on how you got it working? I understand JQuery but don't know how/where to inject the script within JSD. Also, any other nuances that you may have come across with your impementation would be nice to know...

Thanks so much for your help.

Cheers

Anupam

Dennis_taaqbi · Answer

I would also go for Jack's idea.

On the other hand there are two more options : doing it the 'hacky' way and injecting via jquery a few script lines that will simply .hide the buttons (I'm hiding the create button internally on one of our JSD instances to force the people to go over the portal). When customizations are getting. serious you should create an own frontend and implement JIRA only via webservices. The rest interface is quite well described. BG!

Jack Brickey · Answer

I don't believe this is possible. If you want the old request types to direct the users to the old system then maybe provide that message in the notification for the portal and remove the request types from the project.