I no longer have the "Tempo" menu at the to top of my JIRA instance. And Im using on a server instance.
I cannot access Tempo Time Tracking either.
If nobody can help here, you could try contacting the add-on vendor:
https://support.tempo.io/hc/en-us/requests/new
http://www.tempo.io/support
https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin/server/support
In the meantime, I'll add tags to your question to give if a better chance of being picked up.
The most likely explanation is that the Tempo add-on is disabled for some reason.
Can you check in the list of add-ons what its status is? Look specifically for an error, the "disabled" flag and its licence status.
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