Automation for "Reviewed with customer?" checkbox

Tim Reutebuch

I'm toying w/ the following idea, but have no idea how to implement.  I'd like to show a "Reviewed with customer?" checkbox on all issues which breach restoration SLA target.

The field (checkbox) would only appear on the issue form after restoration SLA breach occurred.  We could then also use filtering on this field to drive various displays/reports.

Unchecked = haven't reviewed with customer (provided explanation for breach)

Checked = the breach has been reviewed with the customer.

Any ideas for how to accomplish?  Thanks, Tim

Mirek

Basically right now there are set of functions that could be used to find breached SLA tickets

https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

Checkbox could be also added. It might be a simple CustomField that would be visible on the ticket with some values Yes/No and based on that we would a filter that would show only those with value set to No.