Service desk email notofication

Nikhalesh Patel

I have created a service desk project for my client. When the client creates a new request from help center I don't get an email notification.

Jack Brickey

Nikhalesh,

this could be for a number of reasons. What role do you play in the tickets being created and what notification preferences do you have set up? For example, if you want to be notified of any new ticket and you are a service desk agent then you should have something like the following defined in your notifications:

 

In the above, the component lead, assignee, agents would all get notified when issue is created.

Start w/ the notification scheme and let's see where that leaves us.