Why does my group not show in any dropdowns, especially Global Permissions screen?

Question

Hi!

I am trying to give access to an external client to a specific project. I created a group called "External Clients".

However, when I go to JIRA Administration > System > Security > Global Permissions, I cannot see my new role under the dropdown in "Add Permissions" section at the bottom.

I followed this video https://youtu.be/wvdVNpgG34M if that helps.

Why am I not seeing the new group?

Ryan Weise · Answer

I had the same issue, where the group would not show up when I typed it.  Figured out that it was "Case Sensitive" when typing the group name.

PP_9bh41t · Answer

I think I have the same problem (on JIRA Cloud).

I am logged in as the global/site administrator and I'm trying to add a group to "Browse Users" global permission (but does not matter which permission I choose) - it does not show in the group on the list and does not autocomplete the name of the group.

At 2:44 in the video, when the user clicks on the "Anyone" field - that's where my problem lies at - the group I want to add to the permission does not show up!

I have found a workaround (for Cloud at least), though and hopefully it will work for you as well - when I actually click on the drop-down arrow instead of trying to type in the field, every group in my Jira is listed and I am able to choose it and press the "Add" button to confirm.

PS. Roles and groups are different things in JIRA, I think you meant "Group" when you mentioned "role" in your post.

Dharmesh Barot · Answer

Hi Nic!

Thanks for replying. This section is under

* User Management > System tab
* In the left panel, go to SECURITY > Global Permissions

All the way to the bottom you will see these fields.

Hope this helps.