Can't login using JIRA Admin account after upgrade application to 7.3

Dimas Pluguez

Hello

  After upgrading JIRA from 6.2 to 7.3, I'm unable to login to the applications using our JIRA Admin account.  I tried to reset the password using the sample in https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html , but after the restart, the CREDENTIAL goes back to the previous value.  I am still not able to login to the application to confirm the installation. 

  The error that I am getting is "This user could not be authenticated as a JIRA Administrator".  I follow the recommendation from the error message, “ If you cannot log in, override this requirement by setting the system property '-Dnon.admin.upgrade=true', then restarting JIRA", still not able to login.

  Any other suggestion will be appreciated.

Thanks

Dimas Pluguez

 

J van Leeuwen

Hi Dimas, 

If you have an LDAP directory configured, it's likely that the directories need to be reordered so that the internal directory is in the first postion. You should be able to follow the instructions in the section 'Step 3. Put the Internal Directory in First Position' of the following article to do this (written for Confluence but will work for JIRA): 

'https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html'

If that doesn't work for you, make sure that you are using an Internal Admin user. You can also try creating a new internal user following 'If no users or groups exist in JIRA' section of https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html. 

If that doesn't work, reach out to the support team and we'll be happy to assist you! 

- Jennifer | JIRA Premier Support