How to get monthly invoices?

Question

I would like to get invoices  for the past payments I have made to you for my accounts on bit bucket.

bmunday · Answer

Open support ticket gives a 404

https://getsupport.atlassian.com/plugins/servlet/authentication?auth_plugin_original_url=https://getsupport.atlassian.com/secure/Dashboard.jspa&openid.ns=http://specs.openid.net/auth/2.0&openid.op_endpoint=https://id.atlassian.com/openid/v2/op&openid.claimed_id=https://id.atlassian.com/openid/v2/u/557058:abd6622b-2383-4ed7-b24f-83c8e67bd6e6&openid.response_nonce=2017-05-03T13:00:18Z851&openid.mode=id_res&openid.identity=https://id.atlassian.com/openid/v2/u/557058:abd6622b-2383-4ed7-b24f-83c8e67bd6e6&openid.return_to=https://getsupport.atlassian.com/plugins/servlet/authentication?auth_plugin_original_url%3Dhttps%253A%252F%252Fgetsupport.atlassian.com%252Fsecure%252FDashboard.jspa&openid.assoc_handle=21780762&openid.signed=op_endpoint,claimed_id,identity,return_to,response_nonce,assoc_handle,ns.sreg,sreg.fullname,sreg.nickname,sreg.email&openid.sig=Ty0fvv2H8bBkg6Ju2ZUajibSffM2Ne6aU9j/I8fVNz8%3D&openid.ns.sreg=http://openid.net/sreg/1.0&openid.sreg.fullname=Bill+Munday&openid.sreg.nickname=bill.munday@blendology.com&openid.sreg.email=bill.munday@blendology.com

bmunday · Answer

Yes I just changed it yesterday from 10 to 5.

That link gives me nothing to download:

Your Orders
You do not currently have any orders associated with you. You can look up an existing order using the Order Lookup tool below.Order Lookup
You can check the status, update the purchase order number or download a PDF copy of an order by providing us with the following information:

Quote/Invoice # (AT-)required This number is prefixed with AT-
Total $required The order total
Emailrequired Billing or technical contact's email on the order

Ana Retamal · Answer

Hi Bill!

I've checked the Bitbucket account associated to the email address you use in Community and I could see that you're in the 5 user plan. As that plan is free, we won't be able to provide an invoice. Were you referring to a different Bitbucket account? You'll be able to download your invoices as explained at Where can I access my invoices?

If you don't find them, you can let me know the email address associated or, if you don't want to post that publicly, you can open a Support ticket.

Hope that helps :)

Ana