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JIRA startup failed, JIRA has been locked

ruudgong

Jira instance is unable to start and log show the error below.

******************************************
JIRA startup failed, JIRA has been locked.
******************************************

29-Apr-2017 20:48:44.988 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
29-Apr-2017 20:48:44.995 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 5327 ms

[jira@optmimus ~]$ locate .jira-home.lock
/var/content/optimus/should_be_able_to_delete-jiraHome/.jira-home.lock

[jira@optimus ~]$ rm .jira-home.lock

[jira@optimus ~]$ /data/servers/jira-5.2.11/bin/startup.sh

I have completed all the steps indicated below, yet my JIRA Instance won't start. I have also read through this document on the URL below but not helpful pointers.

https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html

Accepted answers

All comments

Nic Brough -Adaptavist-

There's not enough here to diagnose the problem.

If I were doing this, I would drop back on brute force. Reboot the server to get a clean run. If JIRA is set up to start on boot, and tries to, great, what does the log say after the startup? If it's not set up for automatic start, that's also fine, but what does the log say when you try the startup script?

ruudgong

I have rebooted the server yet it won't start.

Nic Brough -Adaptavist-

And the rest of the questions I asked?

ruudgong

Dennis Guse

To me it looks like the jira user used to run the application has no write credentials on the jira home directory. Are you using a special startup script ? Probably you have the wrong user in there? In a jira standard installation the user is supposed to be jira ,just check for the correct user you would like to have the jira application running and do a chown a+x jirauser /var/atlassian/application-data/jira

ruudgong

I have completed the steps below and the issues aren't resolved. Btw, Jira is the user running Jira.

[root@optimus]$ ls -ld /var/atlassian/application-data/jira-5.2.11
drwx--x--x 11 jira jira 4096 May 1 10:43 /var/atlassian/application-data/jira-5.2.11

ruudgong

Additional information

[root@optimus ~]$ uptime
11:23:42 up 12 min, 1 user, load average: 0.00, 0.08, 0.05
[root@optimus ~]$

Server startup logs are located in /data/servers/jira-5.2.11/logs/catalina.out
Using CATALINA_BASE: /data/servers/jira-5.2.11
Using CATALINA_HOME: /data/servers/jira-5.2.11
Using CATALINA_TMPDIR: /data/servers/jira-5.2.11/temp
Using JRE_HOME: /data/servers/jira-5.2.11/jre/
Using CLASSPATH: /data/servers/jira-5.2.11/bin/bootstrap.jar:/data/servers/jira-5.2.11/bin/tomcat-juli.jar
Using CATALINA_PID: /data/servers/jira-5.2.11/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.

[jira@optimus ~]$ tail -f /data/servers/jira-5.2.11/logs/catalina.out
---------------------------------------------------------------------------------
2017-05-01 11:18:08,575 localhost-startStop-1 WARN [c.a.j.config.properties.ApplicationPropertiesStore] Exception getting property 'jira.trustedapps.user.name.transformation.policy.class' from database. Using default
2017-05-01 11:18:08,986 localhost-startStop-1 ERROR [c.a.j.web.dispatcher.JiraWebworkActionDispatcher]

******************************************
JIRA startup failed, JIRA has been locked.
******************************************

01-May-2017 11:18:09.106 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
01-May-2017 11:18:09.130 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 33876 ms

Bhimsen Rao

Both installation and data directory needs to be owned by Jira user.

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