We are in the process of setting up service desk to be accessible via direct email and via an in house ticketing system.
Our trouble comes from the ticketing system. It generates a new email with the same subject when the issue is Created, Updated, and Closed.
Each update creates a new email but the subject stays the same and includes a ticket number.
Expected: I want to be able to group the Created, Updated, and Closed email types together.
Actual: New ticket is created for every email
